fbqWeGroup | Terms of service

General terms and conditions and privacy policy

We take the protection of your privacy very seriously. We want to inform you as much as possible, respect you and give you control over what happens to your personal data. Below you will find information about what data we collect, why we collect it, what your privacy rights are and how you can exercise them.

Contact

Registered office

  • Gontrode Heirweg 96
  • 9090 Melle
  • T +32 (0)496 11 95 80

United Kingdom

  • One Canada Square
  • Canary Wharf
  • London E15 5AB

Headquarters Belgium

  • Bomastraat 12 A
  • 9000 Gent
  • T +32 (0)496 11 95 80

Company number

  • RPR Gent. ON 0680.957816 WeGroup NV is an insurance intermediary registered under the number 0680957816.

Supervisory powers

  • WeGroup NV is subject to the control of the Financial Services and Market Authority (FSMA), rue du Congrès 12-14, 1000 Brussels – fax 02 220 52 75 – www.fsma.be

Privacy

WeGroup implements and maintains technical and organizational measures to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

GDPR

We follow GDPR gdpr-info.eu and ensure that users have the ability to block, correct, export or delete their personal data at any time. WeGroup will delete the personally deleted data within a maximum period of 180 days, unless applicable law or legal proceedings prevent this or unless EU or BE law requires that the personal data be stored anyway. Please feel free to contact the WeGroup data protection and security team security@wegroup.be for questions / actions regarding GDPR, personal data or your privacy at WeGroup in general.

Privacy Commission

If you wish to communicate directly with the privacy commission, you can do so (for Belgium) at www.privacycommission.be/nl/contact.

Google Cloud

All our systems run on Google Cloud. So your data first arrives at them before we process it. If for any reason you want to communicate with Google, the company that first processes your data before it reaches us, you can go to support.google.com/cloud/contact/dpo.

Personal data

Anonymize and encrypt

WeGroup will make every effort to anonymise and pseudonymise your personal data in the best possible way. We process your personal data in a fair and transparent way, with the user at the centre. Also, all your personal data is encrypted with high encryption standards in our databases.

Marketing

Your personal data may be processed by WeGroup NV in relation to the request for quotation(s), insurance proposal(s), policy(s) and/or claim(s). They may also be used for internal commercial purposes (direct marketing) by WeGroup NV and/or its affiliates. If you do not wish to do so, please contact the marketing service of WeGroup NV at marketing@wegroup.be.

Modify / delete

Everyone has the right to change or delete his/her data. If you wish to do so, please contact privacy@wegroup.be or info@wegroup.be.

Data protection policy

At WeGroup we work with privacy fist, which means that we attach great importance to the security and privacy of personal data. We make this as transparent as possible and want to inform you as much as possible about how your data is processed at WeGroup.

If you agree to the WeGroup privacy policy / terms of use, this means that you agree to the way in which we, WeGroup, store and process data. Below is an overview of all Personal Data that we process.

What data?How?Why?With whom is this data shared?Period
E-mailsVia marketing stunts, marketing pages, subscribers.To be able to send personal e-mails and to have communication with potential customers.-1 year
CVs, details of certificates and diplomasWhen someone applies.Selection criteria and to determine the salary.We process CVs to make it easier to contact canidates. We also keep track of CVs of people who have not been selected to motivate rejection in the future.4 years
User statisticsIf a user consults our website.We process this data, which is anonymous and cannot be traced back to one person, to optimise and improve our website (see cookies for more information).
  • This data is shared with:
  • - Hotjar: This gives us the possibility to process and visualize this data.
  • - LogRocket: This gives us more insight into how a user behaves on our website.
60 days
E-mail, address, telephone number, first name, surname, date of birth, signature.If someone wants to become a customer, or if someone is a customer.We use this data to insure and contact customers.
  • This data is shared with:
  • - Our insurance partner who makes it possible to effectively take out insurance.
  • - Our partner who makes it possible to sign documents either invoices and / or proposals online.
  • - Our partner who makes it possible to make payments super fast by paying online.
We keep this data as long as the customer is a customer.

Cookie policy

WeGroup places cookies on visitors. We do this to collect information about the pages users visit on our website, to track how often visitors return and to see which pages are doing well on the website. We also keep track of what information the browser shares.

What cookies are used on our website?

Below is a list of all the cookies we use on our websites, and what they are used for.

Necessary cookies

These cookies are necessary to guarantee basic functionality of the website such as navigation and security of the website. This website cannot function without these cookies.

OriginName/namesWhy?Period
Cloudflare__cfduidTo better optimize our security we use Cloudflare.1 year
Hubspot__cfduid, cfuidHubSpot makes it possible to provide a better insight into how a user uses our website in order to optimize the user experience.1 year
Hotjar__cfduidHotjar makes it possible to give a better insight into how a user uses our website in order to optimize the user experience.1 year

Marketing cookies

These cookies are intended to analyse the behaviour of users on the website and thus make it possible to place targeted advertisements.

OriginName/namesWhy?Period
Hubspothubspotutk, __hssc, __hssrc, __hstc, __hluidHubSpot makes it possible to provide a better insight into how a user uses our website in order to optimize the user experience.1 year
Hotjar_hjIncludedInSample, ajs_anonymous_id, ajs_group_id, ajs_user_idHotjar makes it possible to give a better insight into how a user uses our website in order to optimize the user experience.1 year
Facebookact, c_user, datr, dpr, fr, locale, reg_fb_gate, reg_fb_ref, wd, m_pixel_ration, pl, precense, sb, spin, x-referer, xsWe use a Facebook integration that allows us to chat with Louise's Facebook profile on our website.1 year

Cookies for statistics

These cookies help to optimise the website by analysing the behaviour of users.

OriginName/namesWhy?Period
LogRocket_lr_hb_-*, _lr_tabs_-*LogRocket enables us to better understand how a user uses our website to optimize the user experience.1 year
Google_ga, _gat_gtag_UA_123265168_1, _gid, collectWe use Google Analytics to see how many, when and which pages someone visits on our website.1 day - 2 year
Vimeovuid,Vimeo is a video player used to play our video This Is WeGroup. Vimeo uses this cookie to optimize the video player experience, we want to help you with this. The data that goes to Vimeo is completely anonymous.2 year

Cookies to optimize preference

These cookies help to optimise the website by analysing the behaviour of users.

OriginName/namesWhy?Period
LogRocket_lr_hb_-*, _lr_tabs_-*LogRocket enables us to better understand how a user uses our website to optimize the user experience.1 year

Other cookies

OriginName/namesWhy?Period
Vimeovuid, __ssid, _abexps, player, __uutmaVimeo is a video player used to play our video This Is WeGroup. Vimeo uses this cookie to optimize the video player experience, we want to help you with this. The data that goes to Vimeo is completely anonymous.1 year

Complaint procedures

For all complaints and remarks regarding our insurance products or services, please contact our complaints service via the contact details below.

WeGroup NV - complaints

Gontrode Heirweg 96

9090 Melle

complaints@wegroup.be

Unless the complaint was dealt with earlier, you will receive a receipt within 3 (three) working days, after which we will make every effort to deal with it as quickly as possible.

If the handling of the complaint by our services does not meet your expectations, you can contact the insurance mediation service via the contact details below.

Insurance re-budgeting service

De Meeûssquare 35

1000 Brussel

hello@ombudsman.as

The lodging of a complaint does not affect the possibility of initiating legal proceedings.

Additional information about this can be obtained from the website www.ombudsman.as.

Security

Infrastructure

Our entire infrastructure is hosted via the Google Cloud Platform, where the physical servers are located in St. Ghislain, Belgium. Access to the databases is always via a secure proxy, which means that they are not publicly accessible. Each WeGroup service or functionality respects the principle of the least rights, minimising the risk of access to data.

Our infrastructure is designed to prevent data from being read, copied, modified or deleted if you do not have permission. We ensure the integrity of all data by making daily backups. We ensure a strong and secure infrastructure by conducting monthly penetration tests and automating unit, acceptance and integration tests in our pipeline. We are always looking for new exploits and vulnerabilities to patch as much and as quickly as possible. We monitor all our services and use appropriate alerts with IDS / IPS / HIDS.

If you want to read the terms and conditions of Google: cloud.google.com/terms.

Encryption

We use Kubernetes, where all communication between backend services is encrypted using the TLS protocol. Also our API connection from outside to inside and vice versa is encrypted with the TLS protocol. All data stored in the database is encrypted and encoded or lashed with high industry standard algorithms such as aes256, sha256 and pbkdf2, which are future-proof for the next generation of quantum processors.