Frequently asked questions

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General questions

Is the Louise platform a management package?

No, Louise is an addition to the management package. The platform does not replace the functionalities of a management package or CRM.

Can Louise communicate with my management package?

Yes, Louise can pass data directly to the management package and retrieve data from the management package.

With which management packages can Louise communicate?

BRIO, Brokercloud, Cobra and Sigura.

Which insurance companies can I find with Louise?

  • Aedes
  • Allianz
  • Arces
  • Axa
  • Baloise
  • Euromex
  • Fidea
  • Optimco
  • PNP
  • Vivium

Does Louise take any discounts into account?

Yes, Louise is in direct contact with the affiliated companies via the producer number and is thus aware of discounts such as proxy discount, maximum commission discount and temporary promotions.

How correct are the premiums calculated with Louise?

The premiums that Louise displays are provided directly by the company. They are therefore identical to the premiums that can be calculated in the society module.

In which languages ​​is Louise available?

Louise is fluent in Dutch, French and English.

Does WeGroup sell insurance products?

No, Louise is only at the service of the insurance intermediary.

Who are WeGroup's customers?

The insurance intermediary, the insurer and the service provider.

Technical questions

How does Louise communicate with my management package and partner companies?

Depending on the management package used, this is done directly with the management package or an extension of the management package (such as the BRIO external connector). Louise can also communicate with the modules of companies via direct connection or block return.

How do I install Louise on my device?

The entire Louise platform is a web application and can be accessed via the internet browser without installation.

Which internet browser is best to work with Louise?

Google Chrome.

On which devices can I work with Louise?

Louise is easy to use via desktop, laptop and tablet. Operation is possible via any operating system (Windows, MacOS, Linux ...).

Privacy

Is Louise aware of GDPR?

Yes, every time Louise comes into contact with personal data, this is done in accordance with the General Data Protection Regulations. Read more about it in our Privacy Policy.

Does WeGroup store data from my customers?

No, WeGroup acts as a data processor. It can in no way use customer data for its own purposes. Read more about it in our Privacy Policy under Data Processing Agreement.

Contract

What is the duration of a license contract.

A contract always runs for a period of 1 year, after which it is automatically renewed annually.